Privacy Policy

1. Introduction

TrueNest ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and property address provided when you request an inspection or contact us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Device Information: Browser type, operating system, and IP address collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Schedule and perform home inspections
• Communicate with you about your inspection and deliver reports
• Respond to inquiries and provide customer support
• Improve our website, services, and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential. We may also disclose information if required by law or to protect our rights.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inspection reports and related records may be retained for a reasonable period for reference and legal compliance.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at howdy@truenestatx.com or call 512-872-4381.